What if I don’t want your emails?
You can unsubscribe from receiving our emails at any point. If you have signed up to receive them or have purchased off us, you are automatically opted in to receive communication from us. You can cancel this at any time via the unsubscribe button on every email communication sent – however, this will mean you will not be notified of any deals or offers or important communication from the company to you.
How do I receive promotional emails?
Visit the website and join our newsletter. This opts you in to receiving all communication from us as a company. We will not share your data or information with a third party, so you will only receive communication from our organisation.
Why do you need my email address?
We communicate with you via your email address therefore when you place an order, we collect this as part of our future communication to you. We do not sell or trade your private information with any 3rd party, therefore will only use it for marketing and communication purposes from our company
How do you manage financial and personal information?
We use a secure payment services to ensure your financial information remains secure. Transactional information may include any credit or debit card details, your contact details, health conditions, purchase history as well as any other names and addresses you provide an address for delivery.
What if I’ve forgotten or want to change my password?
Please visit the website and click on SIGN IN at the very top of the screen. Here you can log in and amend your password in the backend user panel under MY ACCOUNT and CHANGE PASSWORD. If you have forgotten your password, click on the SIGN IN at the very top of the screen, here click on the ‘Forgotten password’ link and this will help you reset your password to a new one
WEB & PRIVACY MANAGEMENT ONLINE
I want to create an account online, can I?
Yes of course, visit the website and click CREATE AN ACCOUNT at the very top of the screen. You will be asked to enter your email address and a suggested password. Once this has been entered, you can then open an account online, complete your address (billing and shipping) and opt into receiving email communication from us.
How can I change my address online?
Yes, log into your account and visit the MY ACCOUNT section. Here you will be able to amend your address for both shipping and payment. If you have any issues please contact us at firstname.lastname@example.org and a member of the web department will support you
How can I change my personal information online?
All you need to do is log into your account via the website, visit MY ACCOUNT and you can amend your personal details here. If you have any issues please contact us at email@example.com and a member of the web department will support you
Do you pass on my information to anyone else?
We do not use, process or pass your details onto any 3rd party external to the organisation.
How can I delete my online account?
If you would like to delete your account with us, you can do so by getting in touch with a member of our team on firstname.lastname@example.org and a member of our web team will be able to assist you.
How can I refer another person to your company?
We don’t currently have a referral scheme in place, but this is something that we’re working on. Sign up to our newsletter to be the first to know when we launch!
I have a complaint; how do I make contact?
We endeavour to help and support customers throughout the buying process and would be sorry to hear you have had an issue or would like to make a complaint. Please send an email to email@example.com and put ‘Complaint’ in the subject line. We will then respond to you within 24hrs and acknowledge your complaint and look to resolve any issues you have had.
I have a suggestion, who can I send this to?
We welcome all suggestions and questions, so please send to firstname.lastname@example.org with ‘Suggestion’ in the subject line and we will acknowledge your email within 24hrs.